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How tr7bet Handles Your Personal Information

This page explains exactly what data we collect when you use your account, how we store it, and what rights you have over it.

Account data kept securelyDANA, OVO, GoPay wallet info protectedNo third-party selling of your dataYou can request your data anytimePolicy applies to all eligible regions
tr7bet How tr7bet Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Security and transparency are how we maintain your trust in our account system. Every piece of data we hold about you — from your GoPay payment history to your login session logs — is handled through a defined internal process, not left sitting in open systems. Here is what that looks like in practice.

Encrypted Storage

All account data, including wallet references for DANA, OVO, and GoPay, is stored with SSL encryption. Your payment identifiers are never written in plain text anywhere on our infrastructure.

Cookie Use

We use session cookies to keep you logged in and to remember your device. You can clear these from your browser settings at any time without affecting your account balance or history.

Data Retention

We retain account data for the period your account is active and as required by the regulations applicable to your region. When retention periods end, data is deleted or anonymised per our internal schedule.

Your Access Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or ask what third parties — such as GoPay's payment processor — received your data during a transaction.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to update something in your account profile, our support team can help. Reach out through any of the channels below and include your registered account email or mobile number so we can locate your record quickly.

Live Chat Start a live chat session from your account dashboard. Include your registered email or OVO/DANA number so our team can pull up your data record fast.
Email Support Send your data request or privacy question to our support email. We aim to respond within the timeframe required by applicable regulations in your region.
Account Help Centre Log in and visit the Help section to submit a data access or correction request directly. Your request is tagged to your account for faster processing.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how your data is managed. If yours is not here, contact our support team through live chat or email with your account details.

We collect your name, mobile number, email address, and the wallet ID linked to your DANA, OVO, or GoPay account. We also log your device type and session activity for security purposes.

We share data only where necessary — for example, passing your GoPay or OVO wallet reference to the payment processor for a deposit. We do not sell your personal data to advertisers or data brokers.

We keep your data for as long as your account is active and for any additional period required under regulations applicable to your region. You can ask our support team for details on your specific retention period.

Yes. Log in, go to the Help section, and submit a data access request. Alternatively, contact us by email with your registered mobile number and we will respond within the required regulatory timeframe.

Closed account data is handled according to our internal retention schedule. Some data may be retained for the period required by applicable law, after which it is deleted or anonymised.

Yes, we use session cookies for login continuity and device recognition. You can remove them at any time through your browser or mobile settings — this will not affect your account balance or transaction history.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.